Lockdown Deal Terms

"15% OFF LOCKDOWN DEAL" TERMS & CONDITIONS

(Also applicable to the Together Today deals from May 14th)

Any product showing the 15% OFF  badge is included - with an extra 15% off sale items too! No code required, discount will be automatically applied at checkout to valid products. 

Questions? Hit us up on Facebook, Instagram, email hello@troubleandfox.co.nz or message us via the live chat box at the bottom of the screen :)

Shipping:

We also expect there to be some delays with couriers as they work through the new influx of parcels from businesses opening up, so it may take an extra day or two for orders to arrive. 

Terms & Exclusions:

  • The discount does not apply to Veja footwear, Huffer Down & selected new arrivals/ best sellers
  • Products not displaying the "15% OFF" badge are excluded from the sale and the discount will not apply to those particular products.
  • Discount cannot be applied to anything that needs to be ordered in (unless we're at fault).
  • Discount cannot be applied to previous or future orders/ exchanges outside of this promotion.

Returns/ Exchanges:

  • Sorry, we can't offer refunds on discounted orders (the idea is to bring in some much needed cashflow! 😅) But for this specific promotion (also including the Easter & Together Today deals) we are allowing exchanges for another item or store credit.
  • Please do not send anything back without making contact with us first. Email hello@troubleandfox.co.nz within 7 days of receiving your order and we will advise next steps.
  • Our free shipping offer applies on first initial order only and under the assumption that the discounted items will not be returned. If returned for a credit or exchange, a shipping/ handling fee may be deducted to help us cover costs of next shipment.

For more info about how we're operating while under COVID-19 NZ Alert Level restrictions please see here