Take the stress out of gift shopping...Give them what they really want!
Our Gift Vouchers are redeemable online or at either of our brick & mortar stores in Nelson, NZ ...Trouble & Fox and Sidecar: The Menswear Store
- Vouchers include an online Gift Code and instructions on how to use (just enter the code in the Gift Card field when completing checkout)
- Vouchers don't need to be spent all in one go..anything left over will be saved for next time.
- To use in-store just bring in the voucher, no problem to split between in-store & online!
Gift Vouchers are set-up in our system as a digital product that does not require shipping. You will not be prompted to select a shipping option when completing checkout. Please read through the delivery options below, and note which option you prefer and any other requirements in the 'Special Instructions' field on the Cart page (Before hitting 'Checkout' button)
If in doubt or you have any special requests, please get in touch...it's super easy to sort it out over phone or email! Email us at: email@example.com / or ph: (03) 548 4303
- DELIVERY BY EMAIL - FREE!
An online Voucher Code can be emailed to you (the Gifter), or directly to the recipient. Please note the recipients email address or any other requirements in 'Special Instructions' field on the Cart page when completing checkout.
- DELIVERY BY STANDARD POST (Targeted delivery: up to 3 working days) - FREE!
We can mail out a physical Gift Voucher card to you (the Gifter) or directly to the recipient. An online code can also be issued with the physical voucher, or the voucher can be redeemed in-store. Please note address details or any other requirements in 'Special Instructions' field on the Cart page when completing checkout.
- DELIVERY BY FAST POST/ REGISTERED MAIL/ COURIER (Targeted Delivery: Next working day):
Last minute gift? No problem! As our Gift Vouchers are set-up as a digital products, we are unfortunatey unable to offer an Express shipping option via our website, but it's no hassle to sort this out by request! Please contact us first to arrange the details. Email us at: firstname.lastname@example.org / or ph: (03) 548 4303
- INTERNATIONAL GIFT VOUCHER ORDERS ARE DELIVERED BY EMAIL ONLY
TERMS: Vouchers are valid 12 months from the date of purchase and can be redeemed online, or at either of our physical stores. Vouchers cannot be returned or redeemed for cash value.
Flat rate shipping...
We ship using Post Haste Couriers (domestic) and New Zealand Post - International Economy Courier (international). All prices are in New Zealand Dollars.
If you're in a rush to receive your order, please contact us via email or by using the 'Contact' tab above and we will do our best to send it out the fastest way we can.
Express shipping may be available on request for an extra charge.
NEW ZEALAND RURAL:
$5 for orders over $99
$10 for orders under $99
Delivery target: 3 - 6 working days (depending on the area)
Please make sure to check the Rural Delivery box when completing checkout
FREE FOR ORDERS OVER $199
$25 for under $199
Delivery target: 2 - 6 working days
REST OF THE WORLD:
$45 FLAT RATE
Delivery target: 3 - 8 working days
Shipped via International Economy Courier to select destinations (see our shipping info for full details)
Please note any incoming duties, taxes or customs fees
are the responsibility of the receiver
Once payment has been received in full, we will aim to dispatch your item within 24 hours and email you a tracking number.
Orders placed on Friday after 2 PM NZ/Auckland time will begin processing on the following Monday. Please note that estimated delivery timeframes are a guide only, commence from date of dispatch and do not include Sundays or Public Holidays.
WE LOVE TO HELP - JUST ASK US!
Please note: The policies below apply only to goods purchased online via this website.
Check with us for details of our physical store policies.
Not what you expected? Get in touch and send it back!
If you are looking to return something, please contact us within 5 days of receiving your full-priced item* and we'll make sure we get it sorted with an exchange, a store credit or if you prefer, a refund.
We will only accept items that are returned in brand new, unworn condition with original tags still attached.
*Please note: This does not apply to sale items or any backorder/ custom request items that have been ordered in especially for you. Any faulty items will be referred to our supplier. Some items such as swimwear & underwear cannot be returned or exchanged due to hygiene regulations.
ALL DISCOUNTED ITEMS ARE FINAL
This means no exchanges, credits or refunds unless it has been assessed as faulty.
If you have any questions about an item, it's best to get in touch before you purchase. We will do our best to give you more information and assist you make the right decision.
For our New Zealand customers only, we do offer a lay-by option to help split up the payment of online orders. Our standard lay-by terms and conditions apply:
- Time limit: Online lay-bys run for 4 weeks only
- Deposit: A non-refundable minimum 20% deposit (20% of the total retail price of the item) must be paid to secure/begin the lay-by.
- Cancellations: If the lay-by is cancelled, we will keep the 20% deposit as a cancellation fee.
- Returns/Exchanges: Lay-by items cannot be exchanged or refunded after the lay-by has been finalised and collected (unless accepted as faulty).
- Multiple Items: No more than 3 items can be on lay-by at one time unless by special arrangement.
- Payment Method: Lay-bys are payable by bank deposit or credit card over phone and are limited to New Zealand customers only.
Too easy! Any questions give us a call :)