BOXING DAY SALE '25
All sales are final. No refunds/ exchanges. See full terms here.
🎄 EXTENDED GIFT EXCHANGE 🎄
We are offering an extended returns period for full priced items purchased during December. You may return your item for an exchange or store credit only until Monday Jan 5th. Please contact us first before returning any items.
Any shipping costs involved in sending out exchanged items will be the responsibility of the customer and will either be charged or deducted from credit value.
Any items purchased on sale, at a discounted price, with a discount code, or special order are not eligible for exchange. All other standard returns policy terms and conditions apply.
Returns Info
Please read our policies carefully before you purchase. As a small business, we really value your support - however there are some costs that we cannot absorb and may be deducted in the event of a refund. Please reach out if you have any queries :)
- If you are looking to return something, please contact us first at hello@troubleandfox.co.nz within 7 days of delivery and we will reply with returns instructions.
- FULL PRICED ITEMS: Full-priced items can be returned for an exchange, credit note or refund. Returns must be sent back to us within 7 days from the day that the order was received. Please note items purchased using the Welcome sign up discount code are considered discounted items and can be returned for an exchange/ credit.
-
AFTERPAY/ BNPL: Items purchased via Afterpay or similar external 'Buy Now Pay Later' services can be returned for an exchange, online credit or refund. Due to the non-refundable merchant fees we incur with these third-party providers, a 5% service fee will be deducted if a refund is chosen.
- SALE/ WELCOME CODE/ LOYALTY CODES: General sale items, or items purchased where a loyalty code or welcome code has been applied, may be returned for an exchange or credit note, but cannot be returned for a refund. This includes the Welcome sign-up discount code.
Please note all shipping costs incurred in exchanging sale items are the responsibility of the customer (many other independent stores do not allow exchanges on sale items, so please be kind!)
-
FLASH SALES/ HOLIDAY PROMOTIONS: Unless otherwise stated in the terms of a promotion, usually all Flash Sale items are considered FINAL. No refunds, exchanges, credits.
-
SALE ON SALE/ OUTLET ITEMS: Items marked 'Outlet' or any sale items where extra discounts have been applied (sale on sale, discounts on top of already reduced items) are considered FINAL. No refunds, exchanges, credits.
-
SHIPPING COSTS: Shipping costs are non-refundable, and if free or subsidised shipping was received initially we will retain our actual shipping costs if a refund is chosen (NZ $10-$20).
If you have any questions about an item, it's best to get in touch before you purchase. We're here to help!
View our full Returns policy here
