For New Zealand customers only, we offer a online lay-by option to help split up the payment of online orders.
How it works:
A minimum 20% deposit is paid to secure the item and begin the lay-by, and then the remaining balance is paid off in regular instalments (over a maximum period of 4 weeks) until full payment is complete. Once payment has been received in full, the item will then be shipped out.
Our standard lay-by terms and conditions apply:
- Time limit: Online Lay-bys run for 4 weeks only
- Deposit: A non-refundable minimum 20% deposit (20% of the total retail price of the item) must be paid to secure/begin the lay-by
- Cancellations: If the lay-by is cancelled, we will keep the 20% deposit as a cancellation fee
- Returns/Exchanges: Lay-by items cannot be exchanged or refunded after the lay-by has been finalised and collected (unless accepted as faulty)
- Multiple Items: No more than 3 items can be on lay-by at one time unless by special arrangement
- Payment Method: Lay-bys are payable by bank deposit only or credit card over the phone and are limited to New Zealand customers only.
How to start a Lay-By:
1. Place your order online and complete check-out as normal. When you select your payment method, choose the 'Online Layby' option.
2. You will receive an Order Confirmation via email with your Order Number, our bank account details, Lay-By Instructions and Terms & Conditions.
3. Pay your minimum 20% deposit (or more if you wish) into our account via bank deposit or call us to arrange payment via credit card over the phone. Be sure to use your Order Number (eg. 2078) as the payment reference. Contact us via one of the methods above and let us know you have paid your deposit.
4. When your first payment has cleared in our account, we will email you an updated copy of your receipt with the balance remaining. Your order has now been secured and your lay-by has started!
5. Keep making regular payments to pay off your order. You have 4 weeks to complete payment in full. Please email or call us when you've made each payment so we can look out for it to show up in our bank account and apply it to your lay-by. When you make a payment we will email you an updated receipt with the balance still left to pay.
6. Once you've made your final payment, we will get your order shipped out asap! You will receive a Shipping Confirmation with your tracking details.