Shipping

CHRISSY SHIPPING
Please place your order by the following dates to ensure delivery by Christmas.

International - 7th December
Aus - 12th December
NZ - 18th December (20th at a stretch!)

 

We offer flat rate shipping for all of our online orders.

All prices stated in $NZD


NEW ZEALAND

STANDARD (Business & Residential Non-Rural)

FREE FOR ORDERS OVER $99

$5 for under $99

Delivery target: 1 - 3 working days


RURAL

$5 for orders over $99

$10 for orders under $99

Delivery target: 3 - 6 working days (depending on the area)

Please make sure to check the Rural Delivery box when completing checkout. We will not be able to ship out your order until the extra payment has been made.


CLICK & COLLECT

FREE! Pick up from one of our Nelson stores.

Place order online as normal & select "Pick Up In store" in the shipping options when completing checkout. Your order will be held aside for collection providing payment has been made in full.


AUSTRALIA

FREE FOR ORDERS OVER $200

$25 for under $200

Delivery target: 2 - 6 working days


REST OF THE WORLD

$45 via International Economy Courier to select destinations.

Delivery target: 3 - 8 working days

Any incoming duties, taxes or customs fees are the responsibility of the receiver.


HOW IT ALL WORKS

DISPATCH & TRACKING

Once payment has been received in full, we will aim to dispatch your item within 24 hours and email you a tracking number. You can track your item from your email shipping confirmation, or by using the links to our courier providers listed further below. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. Orders are processed pending availability and credit verification.

Orders placed on Friday after 2:00pm NZ time will begin processing on the following Monday. Please note that estimated delivery time does not include Sundays or Public Holidays. We will contact you via email if the item you have selected is currently unavailable or if we require additional information for credit verification.


WITHIN NEW ZEALAND

We use Post Haste couriers with Track and Trace and will email you a tracking number once we have shipped your item. We are based in Nelson so expect delivery to take from 1-3 days depending on where you live. If you haven't received your parcel after 4 days please contact us (details below) and we will investigate for you as soon as possible. Our couriers will not deliver to PO BOX or Private Bag addresses, so please ensure you provide a valid physical address.


NZ RURAL DELIVERY

If you live in a rural delivery area, please note that delivery is available to most rural addresses but will incur a surcharge of $5 for orders over $99, or $10 for any orders under $99. These options are offered in the shipping costs, but if you don't select it during checkout we will contact you to arrange payment of the Rural surcharge before we can send your order. Otherwise, it might be an idea to see if you can get it delivered to someone you know who lives back in town.

Please note Rural Delivery may take an extra 2-3 days on top of regular standard shipping timeframes.


INTERNATIONAL

International orders are shipped using International Economy Courier through New Zealand Post. This method is fully tracked and traced. A signature on delivery may not be required for some destinations. The NZ Post International Economy Courier service can deliver to 46 destinations worldwide. If your delivery address is NOT in this list, we may still be able to send via Express International Courier. Please contact us and we will advise the extra costs.

It should take approximately between 3 to 8 working days to arrive once the item has been dispatched, depending on your location. However, please be aware it could possibly take longer if your item is stopped in customs. Every country has different customs laws and your product may incur other incoming charges like Duties, Local Taxes and customs clearance fees. We are NOT responsible for these charges. But we will do our best to send it to you the cheapest, fastest and safest way we can. If you wish, we can offer faster shipping, add insurance, or add the requirement for a signature on delivery - contact us and we will advise you of the extra costs.

Be sure to include as much contact info as you can in your order and double check your address is spelled correctly - if your parcel gets held in customs they may want to contact you to pay fees before releasing the goods.

We are not responsible for the refund or replacement of any lost or delayed items if you supply an incorrect or incomplete shipping address at the time of placing your order. Any extra shipping charges to resend your order will be at your own cost.

Once your order has left New Zealand you should be able to track the shipment by entering the tracking number into your country's own postal service website (eg. If you are sending to Australia, enter your tracking number online at Australia Post)


HELP! WHERE'S MY ORDER?

If your order is taking longer than expected to arrive, the quickest way to follow up is to contact the courier directly and quote your tracking number.

International Customers: Once your order has left New Zealand you should be able to track the shipment by entering the tracking number into your country's own postal service website (eg. If you are sending to Australia, enter your tracking number online at Australia Post)

Alternatively, get in touch with us and we will be happy to assist. See more info on courier providers at the links above.

We are not responsible for the refund or replacement of any lost or delayed items if you supply an incorrect or incomplete shipping address at the time of placing your order. Any extra shipping charges to resend your order will be at your own cost.


LOST/DAMAGED ORDERS

This rarely happens as we always use fully tracked and secure services to ship our orders - Post Haste for all Domestic Orders and CourierPost for all International orders. But in the unlikely event that it did happen?

As this part of the online shopping experience is out of our control (we haven't quite trained our own fleet of carrier pigeons yet, but we're working on it!) we are required to follow the procedures set in place by our postage providers. This usually involves filing a claim with the postal company, which can sometimes take up to a week to file the necessary supporting evidence and paperwork. We appreciate your patience and we will do as much as we can to assist and speed up this process, providing the issue is genuine and legitimate.


CONTACT US

We will try our hardest to get your goodies shipped to you as quickly as we can once we have received payment but as always, if there's any dramas hit us up at either of our stores.

Trouble + Fox Boutique

ph: +64 3 548 4303

hello@troubleandfox.co.nz

Sidecar Menswear

ph: +64 3 546 9973

hey@sidecarmenswear.co.nz