FREE FOR ORDERS OVER $50
$5 for under $50
Delivery target: 1 - 3 working days
NEW ZEALAND RURAL:
Add an extra $5 for orders over $50
Add an extra $10 for orders under $50
Delivery target: 3 - 6 working days (depending on the area)
Please make sure to check the Rural Delivery box when completing checkout.
We will not be able to ship out your order until the extra payment has been made
CLICK & COLLECT - PICK UP IN ONE OF OUR NELSON STORES
Place order online as normal & select "Pick Up Instore" in the shipping options
when completing checkout.
FREE FOR ORDERS OVER $200
$25 for under $200
Delivery target: 2 - 6 working days
REST OF THE WORLD:
$45 FLAT RATE
(via International Economy Courier to select destinations - see below for full details)
Delivery target: 3 - 8 working days
Please note any incoming duties, taxes or customs fees are the responsibility of the receiver
How it all works…
Estimated delivery times are to be used as a guide only and commence from the date of dispatch. Orders are processed pending availability and credit verification.
Orders placed on Friday after 2 PM NZ/Auckland time will begin processing on the following Monday. Please note that estimated delivery time does not include Sundays or Public Holidays. We will contact you via email if the item you have selected is currently unavailable or if we require additional information for credit verification.
WITHIN NEW ZEALAND
We use Post Haste couriers with Track and Trace and will email you a tracking number once we have shipped your item.
We are based in Nelson so expect delivery to take from 1 - 3 days depending on where you live. If you haven't received your parcel after 4 days please contact us (details below) and we will investigate for you as soon as possible.
Our couriers will not deliver to PO BOX or Private Bag addresses, so please ensure you provide a valid physical address.
NZ RURAL DELIVERY
If you live in a rural delivery area, please note that delivery is available to most rural addresses but will incur a surcharge of $5 for orders over $50, or $10 for any orders under $50.
Otherwise, it might be an idea to see if you can get it delivered to someone you know who lives back in town.
International orders are shipped using International Economy Courier through New Zealand Post. This method is fully tracked and traced. A signature on delivery may not be required for some destinations.
(If your delivery address is NOT in this list, we may still be able to send via Express International Courier. Please contact us and we will advise the extra costs.)
It should take approximately between 3 to 8 working days to arrive once the item has been dispatched, depending on your location.
For information on how to return an item & to view our full returns/exchange policy click here
Lost/ Damaged in the mail...
This pretty much NEVER happens, because we always use fully tracked and secure services to ship our orders - Post Haste for all Domestic Orders and New Zealand CourierPost for all International Orders.
But in the unlikely event that it did happen? As this part of the online shopping experience is out of our control (we haven't quite trained our own fleet of carrier pigeons yet, but we're working on it!) we are required to follow the procedures set in place by our postage providers. This usually involves filing a claim with the postal company, which can sometimes take a few days to file the necessary supporting evidence and paperwork.
We appreciate your patience and we will do as much as we can to assist and speed up this process, providing the issue is genuine and legitimate.
We will try our hardest to get your goodies shipped to you as quickly as we can once we have received payment – but as always, if there's any dramas hit us up at either of our stores:
ph: +64 3 546 9973
TROUBLE AND FOX
ph: +64 3 548 4303