Flat rate shipping...
 
(all prices in New Zealand Dollars)
 

NEW ZEALAND:
FREE FOR ORDERS OVER $50
$5 for under $50
Delivery target: 1 - 3 working days

NEW ZEALAND RURAL:
Add an extra $5 for orders over $50
Add an extra $10 for orders under $50
Delivery target: 3 - 6 working days (depending on the area)
Please make sure to check the Rural Delivery box when completing checkout. 
We will not be able to ship out your order until the extra payment has been made

CLICK & COLLECT - PICK UP IN ONE OF OUR NELSON STORES
FREE!
Place order online as normal & select "Pick Up Instore" in the shipping options
when completing checkout.

__________________________________________________________________________

AUSTRALIA:
FREE FOR ORDERS OVER $200
$25 for under $200
Delivery target: 2 - 6 working days

REST OF THE WORLD:
$45 FLAT RATE
(via International Economy Courier to select destinations - see below for full details)
Delivery target: 3 - 8 working days
Please note any incoming duties, taxes or customs fees are the responsibility of the receiver


How it all works… 
 
DISPATCH & TRACKING

Once payment has been received in full, we will aim dispatch your item within 24 hours and email you a tracking number.
You can track your item from your email shipping confirmation, or by using the links to our courier providers listed further below.
Estimated delivery times are to be used as a guide only and commence from the date of dispatch. Orders are processed pending availability and credit verification.

Orders placed on Friday after 2 PM NZ/Auckland time will begin processing on the following Monday.  Please note that estimated delivery time does not include Sundays or Public Holidays. We will contact you via email if the item you have selected is currently unavailable or if we require additional information for credit verification. 

WITHIN NEW ZEALAND

We use Post Haste couriers with Track and Trace and will email you a tracking number once we have shipped your item.
We are based in Nelson so expect delivery to take from 1 -  3 days depending on where you live. If you haven't received your parcel after 4 days please contact us (details below) and we will investigate for you as soon as possible.

Our couriers will not deliver to PO BOX or Private Bag addresses, so please ensure you provide a valid physical address.

NZ RURAL DELIVERY

If you live in a rural delivery area, please note that delivery is available to most rural addresses but will incur a surcharge of $5 for orders over $50, or $10 for any orders under $50.
These options are offered in the shipping costs, but if you don't select it during checkout we will contact you to arrange payment of the Rural surcharge before we can send your order.

Otherwise, it might be an idea to see if you can get it delivered to someone you know who lives back in town.

INTERNATIONAL

International orders are shipped using International Economy Courier through New Zealand Post. This method is fully tracked and traced. A signature on delivery may not be required for some destinations.
The NZ Post International Economy Courier service can deliver to 46 destinations worldwide. Click here to view a list of these destinations.
(If your delivery address is NOT in this list, we may still be able to send via Express International Courier. Please contact us and we will advise the extra costs.)

It should take approximately between 3 to 8 working days to arrive once the item has been dispatched, depending on your location.
 
However, please be aware it could possibly take longer if your item is stopped in customs. 
Every country has different customs laws and your product may incur other incoming charges like Duties, Local Taxes and customs clearance fees.
We are NOT responsible for these charges. But we will do our best to send it to you the cheapest, fastest and safest way we can. 

If you wish, we can offer faster shipping, add insurance, or add the requirement for a signature on delivery - contact us and we will advise you of the extra costs...

Be sure to include as much contact info as you can in your order and double check your address is spelled correctly - if your parcel gets held in customs they may want to contact you to pay fees before releasing the goods.

Shipping back returned items...

For information on how to return an item & to view our full returns/exchange policy click here

Lost/ Damaged in the mail...

This pretty much NEVER  happens, because we always use fully tracked and secure services to ship our orders - Post Haste for all Domestic Orders and New Zealand CourierPost for all International Orders.

But in the unlikely event that it did happen? As this part of the online shopping experience is out of our control (we haven't quite trained our own fleet of carrier pigeons yet, but we're working on it!) we are required to follow the procedures set in place by our postage providers. This usually involves filing a claim with the postal company, which can sometimes take a few days to file the necessary supporting evidence and paperwork. 
We appreciate your patience and we will do as much as we can to assist and speed up this process, providing the issue is genuine and legitimate.

Contact Us...

We will try our hardest to get your goodies shipped to you as quickly as we can once we have received payment – but as always, if there's any dramas hit us up at either of our stores:


SIDECAR

ph: +64 3 546 9973
hey@sidecarmenswear.co.nz 

TROUBLE AND FOX
ph: +64 3 548 4303
hello@troubleandfox.co.nz

 

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