Not quite right? Get in touch and send it back!
Returns Info
Please read our policies carefully before you purchase. As a small business, we really value your support, however there are some costs that we cannot absorb and may be deducted in the event of a refund.
- If you are looking to return something, please contact us first at hello@troubleandfox.co.nz and we will reply with returns instructions.
- FULL PRICED ITEMS: Full-priced items can be returned for an exchange, credit note or refund. Returns must be sent back to us within 7 days from the day that the order was received.
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AFTERPAY/ BNPL: Items purchased via Afterpay or similar external 'Buy Now Pay Later' services can be returned for an exchange, online credit or refund. Due to the non-refundable merchant fees associated with these third-party providers, we will deduct a 5% service fee if a refund is chosen.
- SALE ITEMS: Discounted, sale items or items purchased using a promo code* can be returned for an exchange or credit note, but cannot be returned for a refund. This includes the Welcome 5% sign-up code.
Please note all shipping costs incurred in exchanging sale items are the responsibility of the customer (many other stores like us do not allow exchanges on sale items, so please be kind!)
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OUTLET ITEMS: Items marked 'Outlet' or any sale items where extra discounts have been applied (sale on sale, discounts on top of already reduced items) are considered final and cannot be returned at all unless accepted as faulty.
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SHIPPING COSTS: Shipping costs are non-refundable, and if free or subsidised shipping was received initially we will retain our actual shipping costs if a refund is chosen (NZ $10-$20).
If you have any questions about an item, it's best to get in touch before you purchase. We're here to help!
View full our Returns policy here
